Course Overview

This course introduces participants to the core responsibilities of human resources and the role HR plays in protecting employees, supporting leadership, and strengthening business operations. The course helps managers and growing businesses understand that HR is more than hiring, discipline, and paperwork.

Participants will learn the fundamentals of the employee lifecycle, workplace documentation, compliance, employee relations, performance management, and consistent decision making.

Participants will learn how to:

1. Understand the major functions of human resources.
2. Create a structured employee onboarding process.
3. Maintain accurate and confidential employee records.
4. Address employee concerns professionally and consistently.
5. Document performance, attendance, and conduct issues.
6. Conduct fair and effective workplace investigations.
7. Recognize potential discrimination, harassment, retaliation, and accommodation concerns.
8. Apply policies consistently across the workforce.
9. Support employee engagement and retention.
10. Know when a matter should be escalated to HR, legal counsel, or senior leadership.

Ideal for

New HR professionals, supervisors, small business owners, office managers, team leaders, and professionals transitioning into people management.